FAQ

Shipping, Orders & Customer Support FAQs

 

1. Do you offer pet product delivery?

Yes, Intervet Clinic offers convenient delivery options for selected pet products. Delivery availability, fees, and estimated delivery times may vary depending on your location and order.

2. How long does pet product delivery take?

Maximum 1-3 Days it will take for Deliver your products to your doorsteps.

3. Do you deliver pet food and supplies to my area?

We aim to make pet food, pet supplies, grooming products, and other essentials easily accessible to pet owners. Please check delivery availability for your location when placing your order.

4. How can I track my pet shop order?

Once your order has been processed and dispatched, tracking information may be provided depending on the delivery service used. Contact Intervet Clinic customer support if you need assistance with your order.

5. What payment methods do you accept?

Available payment methods may vary depending on the order and shopping platform. You can view the available payment options during checkout.

6. Can I cancel or change my pet product order?

If you need to change or cancel an order, contact Intervet Clinic customer support as soon as possible. Changes or cancellations may depend on the order status and whether the order has already been dispatched.

7. Can I return or exchange a pet product?

Returns and exchanges are subject to Intervet Clinic’s applicable return policy and product conditions. For hygiene and safety reasons, certain pet food, healthcare, and opened products may not be eligible for return.

8. What should I do if I receive a damaged or incorrect product?

If your order arrives damaged, incomplete, or contains the wrong product, contact Intervet Clinic customer support as soon as possible. Please provide your order details and any relevant photos so the issue can be reviewed.

9. How can I contact Intervet Clinic customer support?

You can contact Intervet Clinic through the available customer support channels listed on our website. Our team can assist with questions about pet products, orders, delivery, availability, and general shopping enquiries.

10. Can I ask for help choosing the right pet products?

Yes. If you are unsure which pet food, supplements, grooming products, or other pet supplies are suitable for your pet, our team can help guide you based on your pet’s individual needs. For medical concerns, consult our veterinary professionals.